Terms of service

Terms & Conditions

1. Acceptance of Terms

By accessing or using I Got Your Glasses, creating an account, or placing an order, you agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree with any part of these terms, please discontinue using the website.


2. Electronic Communication

By using our website or contacting us via email, phone, or social media, you consent to receive electronic communications regarding:

  • Orders
  • Invoices
  • Customer support
  • Promotions
  • Service notifications

Electronic communications shall be considered legally equivalent to written communications.


3. User Accounts

Users are responsible for providing accurate and up-to-date information.

You are responsible for maintaining the confidentiality of your account credentials.

We reserve the right to suspend or terminate accounts containing false information or violating these Terms.


4. Products & Pricing

We strive to display products, specifications, and images as accurately as possible.

Actual colors may vary depending on the user's device display.

All prices are displayed in Saudi Riyals (SAR) and include applicable VAT unless otherwise stated.

We reserve the right to modify prices or promotions at any time without prior notice.


5. Orders & Payments

We reserve the right to accept, reject, or cancel any order due to:

  • Product unavailability
  • Pricing or description errors
  • Suspected fraudulent activity
  • Payment authorization failure

If payment has already been processed, the amount will be refunded according to our Refund Policy.


6. Shipping & Delivery

Orders are shipped through authorized shipping partners within Saudi Arabia and selected international destinations.

We are not responsible for delays caused by shipping companies, customs procedures, weather conditions, or other circumstances beyond our control.


7. Returns & Exchanges

Returns and exchanges are subject to our published Return Policy.

Products must be returned unused and in their original condition with proof of purchase.

Custom-made prescription lenses and personalized products cannot be returned unless they contain a manufacturing defect.


8. Intellectual Property

All website content including:

  • Logos
  • Images
  • Product photos
  • Designs
  • Text
  • Graphics
  • Videos
  • Marketing materials

is the exclusive property of I Got Your Glasses or licensed to us and may not be copied, reproduced, distributed, or commercially used without prior written permission.


9. External Links

Our website may contain links to third-party websites.

We are not responsible for their content, privacy practices, or terms of use.


10. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

We make no warranties regarding:

  • Continuous availability
  • Error-free operation
  • Suitability of products for specific purposes

To the maximum extent permitted by law, I Got Your Glasses shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or its products.


11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.


12. Governing Law

These Terms & Conditions shall be governed by the laws and regulations of the Kingdom of Saudi Arabia, and any disputes shall be subject to the jurisdiction of the competent Saudi courts.